FAQ

Frequently Asked Questions

How do I place an order?

Browse our products, add the items you want to your cart, and proceed to checkout. Enter your delivery and payment details, then review your order before confirming your purchase.

What payment methods do you accept?

The payment methods available for your order are shown securely at checkout. Options may vary depending on your location and checkout conditions.

What currency are your prices shown in?

Our prices are displayed in British pounds sterling (GBP), unless stated otherwise.

How much does shipping cost?

Available delivery options and shipping charges are shown at checkout before you complete your order.

How can I track my order?

When tracking is available, we will send the relevant delivery information to the email address provided with your order. Please check your inbox and spam folder.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible with your order number. We will do our best to help, but changes may not be possible once the order has been processed or dispatched.

What is your returns and refund policy?

For details about returns, cancellations, and refunds, please review our Refund Policy. Refunds for approved returns are normally sent to the original payment method where possible.

What should I do if my order arrives damaged or is incorrect?

Please contact us promptly with your order number and details of the issue. If possible, include clear photographs so we can investigate and assist you.

How can I contact Hoka Mart?

If you need help with an order or have another question, please contact Hoka Mart using the customer support details provided on our website. Include your order number where relevant so we can assist you more quickly.