Shipping Policy

At [Hoka Mart], we ship orders to customers internationally, subject to product availability and destination restrictions.

1. Order Processing

Orders are generally processed within [1–3 business days] after payment has been successfully received.

Processing times may be longer during holidays, sales, promotional periods, or unexpected circumstances.

2. Delivery Times

Estimated delivery times depend on the destination, shipping method, carrier, customs processing, and other factors.

The estimated delivery time will be provided during checkout where available.

Delivery estimates are not guaranteed unless expressly stated otherwise.

3. International Shipping

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

4. Tracking

Where available, tracking information will be provided after the order has been shipped.

Customers should use the tracking information to monitor delivery progress.

5. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

6. Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including customs delays, carrier disruptions, weather events, natural disasters, strikes, or other unforeseen events.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will work with the shipping carrier where appropriate to investigate the issue.

8. Contact

For shipping questions, please contact:

Store Name: [Hoka Mart
Email: [support@hokamart.shop]