Payment Policy

This page explains how to complete a payment when shopping at Hoka Mart and what to do if you experience a payment issue.

Payment options

Please refer to the payment options displayed at checkout for the methods available for your purchase. Select your preferred available method and follow the on-screen instructions.

Reviewing your payment

Before submitting your order, review the order summary, total amount and currency displayed at checkout. Check that your billing details and payment information are correct.

Payment verification

Your bank or payment provider may ask you to verify your payment. Complete any verification prompts to continue. If you are redirected to a payment provider's website, follow its instructions and wait to return to the store before closing the window.

Declined or unsuccessful payments

If your payment is declined, check your payment details and contact your bank or payment provider for assistance. You can also try another payment method offered at checkout. If you receive a message about too many attempts, wait a few minutes before trying again.

A charge without an order confirmation

If you see a charge but have not received an order confirmation, check your email inbox and spam folder. Contact Hoka Mart through the contact details provided on our store so the payment can be investigated. Include the email address used at checkout, the transaction date and the amount. Do not send your full card number, security code, banking password or one-time verification codes.

Payment questions

For questions about an order payment, contact Hoka Mart using the contact details provided on our store. For card declines or bank verification issues, your bank or payment provider can provide further assistance.