Payment Policy

Payment Policy

At Hoka Mart, we aim to make payment simple, secure, and convenient. This Payment Policy explains how payments are handled when you place an order with us.

Accepted Payment Methods

The payment methods available for your order are displayed securely at checkout. Available options may vary depending on your location, device, and other checkout conditions.

Prices and Currency

All prices are displayed in British pounds sterling (GBP), unless stated otherwise. Your payment provider may apply currency conversion fees or other charges if your account is held in a different currency.

Payment Authorisation

When you submit an order, your payment may be authorised before the order is confirmed. An order is accepted only after the payment has been successfully authorised and you receive an order confirmation.

Declined or Failed Payments

If your payment is declined or cannot be completed, your order may not be processed. Please check your payment details or contact your payment provider. Hoka Mart is not responsible for delays caused by a payment provider or bank.

Payment Security

Payments are processed through the secure payment providers available at checkout. Please do not send payment card details to us by email, social media, or any other message.

Refunds and Cancellations

Approved refunds are returned using the original payment method where possible. The time it takes for a refund to appear depends on your bank or payment provider. For information about returns or cancellations, please refer to our Refund Policy or contact our customer support team.

Questions

If you have questions about a payment or order, please contact Hoka Mart and include your order number where available. We will be happy to help.